Managed IT Services

Q: What does managed IT actually include?

Our managed IT service covers 24/7 remote monitoring, patch management, antivirus, helpdesk support, device management, and regular technology reviews.

Q: How is managed IT priced?

We price per device or per user on a flat monthly fee — no surprise invoices.

Q: Can you support remote and hybrid teams?

Yes. We manage endpoints regardless of location — office, home, or hybrid.

Q: Do you replace our internal IT staff?

We can act as your complete IT department or as a co-managed extension of your existing team.

Q: How quickly can you onboard our organization?

Most organizations are fully onboarded within 2-4 weeks.

iConvergence provides proactive monitoring, helpdesk support, and device management so your team stays productive — without the overhead of a full in-house IT department.

Cisco Certified Partner

What We Deliver

End-to-end IT management so your team can focus on what matters

From onboarding through ongoing support, we manage your entire IT environment proactively. Our certified engineers act as an extension of your team — resolving issues before they impact your organization.

24/7 remote monitoring & alerting

Helpdesk with under-1-hour response SLA

Patch management & software updates

Device lifecycle & asset management

Disaster recovery & business continuity planning

Results

<1hr

Average response time

99.9%

Uptime SLA

500+

Endpoints managed

"As a customer of iConvergence for over ten years now, I can say without a doubt that the team you have put into place makes my job much easier. I look forward to continued success."

Lonnie Puryear, PhD

West Calcasieu Cameron Hospital

FAQ

Common questions

Our managed IT service covers 24/7 remote monitoring, patch management, antivirus, helpdesk support, device management, and regular technology reviews. We tailor the scope to your environment and team size.

We price per device or per user on a flat monthly fee — no surprise invoices. You get predictable IT costs you can budget against. We'll provide a detailed quote after a brief discovery call.

Yes. We manage endpoints regardless of location — office, home, or hybrid. Our tools work across Windows, Mac, and mobile devices.

We can act as your complete IT department or as a co-managed extension of your existing team. Many organizations use us to handle day-to-day support while their internal staff focuses on strategic initiatives.

Most organizations are fully onboarded within 2-4 weeks. We handle discovery, agent deployment, documentation, and helpdesk setup with minimal disruption to your team.

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That Actually Works.

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Managed IT Services

End-to-end IT management so your team can focus on what matters

Common questions

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